Our Return Policy
If you are not completely in love with your SteamLine luggage you can return it to us for a refund, in saleable condition and in its original packaging, within 30 days of delivery. Simply email us at firstname.lastname@example.org with your order number and we will initiate the process. Please note return shipping fees are the responsibility of the customer.
Exchange / Store Credit Policy (Free Return)
We are delighted to offer a free return in exchange for store credit within 30 days of delivery. Simply email us at email@example.com with your order number and we will start the process.
* All returns must be in saleable condition and in its original packaging.
All clearance sales are final and therefore our return policy above does not apply to them. A clearance item is anything with a 40% discount or higher. Clearance products are tested to the same standards and hold the same warranty as any other products, but may have minor cosmetic blemishes as they are end of line stock and therefore have been in storage for longer periods.
Protecting Your Case
When you have received your case we encourage you to test it out at home! Once you keep it on carpet to prevent marks on the wheels, please feel free to do a trial packing, or see how many hats you can fit in your hatbox.
When items are returned they are checked for signs of use or removal of the original packaging so be careful to ensure the case remains in its original condition while in your home. Should cases be returned to us not in their original condition, or without their original packaging, we will only be able to offer a partial refund. You will also have the option to have the item returned to you.
Return & Refund Timeframe
We aim to process all returns as quickly as possible but in busier periods this can take up to three weeks from when they are received back. You will receive an a notification once a refund has been issued and, depending on your bank, it can take up to a further five business days for the funds to revert to your account. All refunds are returned to the initial form of payment. Sadly this means if you’re returning a gift we have to return the funds to the purchaser.
If you have any questions please email firstname.lastname@example.org.