SteamLine operates under a two-year manufacturing warranty
We are sure you will love your SteamLine suitcase, but if for whatever reason you are not completely satisfied with your purchase, you may return it to us at any time - unused and in its original packaging - and we will issue you with a full refund. In the rare event of a manufacturing fault, SteamLine will repair or replace your luggage for up to two years.
Our Protective Covers
We are passionate about creating durable and beautiful luggage to last a lifetime. We have tested our luggage over countless airmiles, in nearly every country of the world and across all modes of transport. In order for your SteamLine suitcase to stay in the best condition, we provide stylish protective covers with each wheeled case. We strongly recommend slipping on your cover before stowing your case, whether you were planning to check the larger Stowaway or Spinner or are unexpectedly required to part with your Carryon. The easy-to-use cover is designed to fend off nicks that can occur in handling and will help ensure your SteamLine emerges from stowage unscathed. It also helps cushion damage to locks from rough baggage handling*.
Advisory Support for Life
For any normal wear-and-tear or cosmetic imperfections you would like to address, it will be our pleasure to advise you on the best course of action for the life of your SteamLine.
Know Your Rights
*In the event that your luggage has been harmed by handlers, please remember that the airline is responsible for the damage. While in general you have 24 hours after a domestic flight to report damage and 7 days when traveling abroad, we strongly recommend that you look over your luggage at baggage claim and see an agent before leaving the airport if any damage has occurred. The agent will evaluate your case and open a damage report. Doing this immediately on-site will save you trouble and expedite your reimbursement.
Should you have any issues or concerns, let us know at firstname.lastname@example.org and we’ll do everything we can to get you back up and rolling.